Returns

Any form of CD Key, Gift Card, Time Card, Expansion, Game Points, Pre-paid Card, Trial/Beta/Item Code, Game Key purchased into your account is neither refundable nor exchangeable.

Direct Top Up

Please read the product description thoroughly and confirm that the game name, server, game user id, character name, account name and the amount purchased, i.e. information, are correct.
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Pacgamedoc assumes no liability for wrong purchases made by the customer due to negligence and/or false/wrong information provided, which may result in damages/ losses/wrong top up. By purchasing any products from Pacgamedoc.com, the customer understands, acknowledges and accepts this release of liability.

Replacement

Pacgamedoc do not provide replacement If you bought a wrong product and you saw the key you purchased by mistake, a refund cannot be issued due to the nature of the product (digital), if this is not the case, you can request a refund instead and make another purchase.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@pacgamedoc.com

Refund and Exchange Policy & Disclaimer

Pacgamedoc shall not be held responsible for the loss or damage of the Gift Card and any of the losses or damages suffered by the holder of the Gift Card that arise from or in connection with the loss or damage of the Gift Card.
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Any form of CD Key, Gift Card, Time Card, Expansion, Game Points, Prepaid Card, Trial/Beta/Item Code, Game Key purchased into the customer’s account is neither refundable nor exchangeable.
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However, refund or exchange request in exceptional cases will be considered if the goods bought-in in any form of CD Key, Gift Card, Time Card, Expansion, Game Points, Prepaid Card, Trial/Beta/Item Code, Game Key is deemed faulty or damaged.
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The customer is required to submit a request to Pacgamedoc on any faulty or damaged goods. Failure to do so will automatically forfeit the customer’s right to make any refund or exchange.
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Pacgamedoc reserves the right to amend any of the terms and conditions above without prior notice.